Refund policy

Return and Refund Policy

 

1. General Policy

For hygiene and safety reasons, we do not accept returns or refunds for products that have been opened, used, or tested.
All sales are final, except in cases where the item is defective, damaged, or incorrect upon receipt.

We strongly encourage you to carefully review your order details (product, model, address, etc.) before confirming your purchase.

2. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, we will issue a full refund.
No exchanges or replacements will be provided.

To report an issue, please contact us within 7 days of delivery at purelyskinshop@gmail.com and include:

  • Your order number

  • A photo or short video showing the defect

  • The name of the affected product

Once your request has been reviewed, our team will provide instructions on how to proceed.
Items returned without prior authorization will not be accepted.

3. Refund Timeline

Once the defective item has been received and inspected, a full refund will be processed to your original payment method within 14 business days.
Processing times may vary depending on your bank or payment provider.

4. Non-Refundable / Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or tested

  • Sale or final-sale items

  • Gift cards or personalized products

5. Customers within the European Union

Customers located within the European Union have a legal right of withdrawal within 14 days of receiving their order.
This right allows you to return an item without providing a reason, provided that:

  • The product is new, unopened, and unused,

  • It is in its original packaging, with all tags and accessories included.

To exercise this right, please contact us at purelyskinshop@gmail.com within 14 days of receiving your order.
Once your return request is approved, we will provide detailed instructions and, if applicable, a return label.

Please note that the right of withdrawal does not apply to products that have been opened for hygiene or health reasons (such as skincare devices, facial accessories, or partially used cosmetic products).

6. Customers Outside the European Union

For customers located outside the European Union (for example, in the United States, Canada, or Gulf countries):
All sales are considered final.

However, if an item arrives defective, damaged, or incorrect, a full refund will be processed following the same procedure as for EU customers.

7. Contact

For any questions or concerns regarding a return or refund, please contact us at:
purelyskinshop@gmail.com